Adroit Cloud Solutions

Flexible pricing and comprehensive support plans tailored to your business needs. Scale as you grow with our enterprise-grade solutions.

Subscription Pricing Tiers

Lite Tier

GHS 85.69/month
  • Max Customers: 100
  • Total Users: 2
  • Devices per Session: 1
  • Modules: Limited Operational
  • Support: Lite (Email only)
POPULAR

Basic Tier

GHS 299.99/month
  • Max Customers: 300
  • Total Users: 7
  • Devices per User: 2
  • Modules: Limited Operational
  • Support: Basic (GHS 50/month)

Professional

GHS 725.69/month
  • Max Customers: 700
  • Total Users: 25
  • Devices per User: 4
  • Modules: Full Operational
  • Support: Professional (GHS 100/month)

Enterprise

GHS 2000.00/month
  • Customers: Unlimited
  • Users: Unlimited
  • Devices per User: Unlimited
  • Modules: Fully Customizable
  • Support: Enterprise (GHS 200/month)

Support Plans

Lite Support

Free
  • Mode: Email only
  • Availability: Business hours response

Basic Support

GHS 50.00/month
  • Modes: Email, WhatsApp, Call, Remote Access
  • Availability: 9:00 AM – 4:00 PM (Mon–Fri)

Professional Support

GHS 100.00/month
  • Modes: Email, WhatsApp, Call, Remote Access
  • Availability:
    Mon–Fri: 8:00 AM – 5:00 PM
    Sat: 10:00 AM – 4:00 PM

Enterprise Support

GHS 200.00/month
  • Modes: Email, WhatsApp, Call, Remote Access, On-Premise
  • Availability: 24/7

Custom Support (Hourly Support Plan)

For clients who need one-time, urgent, or occasional support outside the scope of subscription tiers.

Features

  • Modes: Email, WhatsApp, Call, Remote Access, On-Premise
  • Availability: Flexible (standard hours or 24/7 for urgent requests)
  • Billing: Hourly-based
  • Minimum Billable Time: 30 minutes (GHS 75)

Scope

  • Technical Support
  • Custom Reports and Data Extraction
  • Module Tuning and Configurations
  • Troubleshooting & Diagnostics
  • Remote or On-Premise Support

Pricing

  • Standard Rate: GHS 150/hour
  • After Hours/Urgent: GHS 200/hour

Optional Packages

Prepaid 10-hour Block
GHS 1,200
Save GHS 300
Prepaid 20-hour Block
GHS 2,200
Save GHS 800

SLA Policies by Support Tier

Feature Lite Support Basic Support Professional Support Enterprise Support Custom Support
Response Time Within 1 business day Within 8 business hours Within 4 hours (business hours) Within 1 hour (24/7) Based on availability (1-4 hours)
Resolution Time Up to 3 business days 1-2 business days Within 24 hours (high-priority) Critical issues within 8 hours Per time used; no guarantee
Channels Email only Email, WhatsApp, Call, Remote Email, WhatsApp, Call, Remote All channels + On-Premise All channels as agreed
Support Hours Mon–Fri, 9AM–4PM Mon–Fri, 9AM–4PM Mon–Fri: 8AM–5PM
Sat: 10AM–4PM 		24/7 Flexible; urgent = premium
Priority Levels Low only Low to Medium Medium to High All levels including Critical Custom per engagement
Note: Subscription clients get priority over custom support requests. All support is subject to fair use and must follow SLA policies.

For more information or to subscribe, contact us:

info@adroitcloud.online